Air Control Industries Ltd is an established and successful engineering business based in Axminster, East Devon.
We have an exciting opportunity for Customer Service Administrator to join us.
What you’ll be doing:
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Working as part of our Sales Admin team, you will be the first point of contact for our valued customers and suppliers. You will answer phone calls and manage our incoming sales email communications and keep customer information updated, making sure that our customers feel valued every step of the way. You will also learn to enter orders onto our system, dealing with the full cycle of order processing right through to raising invoices to dealing with issues with faulty or products returned for repair. A high level of attention to detail is essential, the integrity of our customer data is important to every aspect of our business, and you will be committed to accuracy in your work. Our team of experienced Sales Engineers will be on hand to help guide you on any technical questions you might come across.
It’s essential you are a confident communicator, both written and verbal, as you’ll be helping us manage customer expectations all the way through the sales journey. This includes lead/quote follow-ups and after-sales support, as well as being self-assured to call up new or inactive customers to see whether we can help. Dealing with all sorts of customer questions and queries is also an important aspect of the role, so being calm under pressure is essential, and tactful handling of more difficult situations will sometimes be required.
Air Control Industries Ltd is an international business which exports products all over the world. You will be trained to deal with all aspects of exporting our products, from arranging international freight to dealing with the official documentary evidence required to prove the products have been exported. This is a more complex aspect of the role, and so a curious mind, ability to process a lot of information and follow detailed instructions is critical.
In addition, there will be a raft of basic admin duties such as filing, dealing with post, and all sorts of office-based activities, so the role will be really varied. You’ll work closely with other departments, such as Marketing and our Production teams, when needed, so you will have a friendly, collaborative working style and be a team player.
The position would suit someone who is:
- Customer-focused and keen to help people
- Experienced in an administrative or customer service type role. Full on-the-job training will be given
- Able to effectively communicate with a variety of individuals at all levels, verbal and written, through different channels
- Confident in all the Microsoft packages, particularly Word and Excel
- Organised and shows attention to detail
- Able to multitask effectively and prioritize a high volume of different tasks
What we can offer you:
- Chance to be part of an established and successful business that has recently become employee-owned
- 37.5 hours a week, Monday – Thursday 08.15 – 17.00 (30 mins lunch break) Friday 08.15 – 12.45
- Competitive salary of £22,000 per annum
- 25 days holiday plus all statutory bank holidays
- Salary sacrifice pension scheme with 6% employer contribution
- Healthcare cash plan covering dental treatment, optical care and a range of other healthcare treatments
- 24-hour Employee Assistance Programme helpline
- Opportunity to earn a discretionary bonus on completion of a successful 6-month probationary period
- Company life assurance scheme
- Cycle to work scheme for the purchase of a bicycle and equipment for healthy, low-carbon travel
To apply, please send a full CV to hr@aircontrolindustries.com. Closing date 07/07/2023
AGENCY? Please note that we have our own recruitment function and will not accept third-party CVs/Applications from anyone unless invited to do so. ACI Ltd accepts no responsibility for any fees related to unsolicited resumes.
