Home Delivery Service Administrator

 

Overview of the role

With circa 760 Pharmacies and over 7000 dedicated employees, we are the UKs largest independent pharmacy chain. Our Home Delivery Service is a vital part of everything we do and as we continue to grow at an incredible rate, exciting opportunities are being created for people like you to join our team.

As our Home Delivery Service Administrator, you will be responsible for a variety of tasks supporting our driving colleagues and their line managers. You will form part of a team of people equipped to identify and solve problems within Home Delivery Service department. You will need to be a good communicator, working efficiently and confidently to meet time sensitive deadlines.

Main Responsibilities

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• Manning the Support Desk on a rota basis, using Red Centric operating system, raising tickets to the relevant Line Manager/function/Senior Manager.
• Scheduling service coverage to ensure that we have the right colleagues in the right place at the right time, working in collaboration with the line managers to identify gaps, recruitment needs and support the budget control to ensure we are operating an efficient service.
• Booking agency drivers and the respective communications across all functions within the wider operation
• Updating the HRe (personal) system to reflect weekly ‘worked’ hours to ensure payroll accuracy and processes in line with business deadlines.

Skills and Knowledge:

• High level of knowledge with systems such as Teams & Microsoft Office.
• Preferred experience in payroll processing, invoicing and/or similar admin role
• Great customer service manner, able to articulate and communicate effectively via telephone.
• Preferred experience in scheduling and operating similar applications.
• Experience in communicating with various stakeholders across the business.
• Good level of written and verbal English

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’

Package Description

• Competitive salaries
• Excellent training & development opportunities
• Paid Holidays
• Workplace pension scheme
• Staff Discount
• Travel Loans and more…

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