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SHOP ASSISTANT
We have a unique opportunity for a Shop Assistant to join our Wee Shop team.
Though a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set in 400 acres of beautiful Scottish countryside, it’s considered one of the country’s finest 5-star luxury resorts.
Following an extraordinary restoration to the historical 17th century Baronial mansion, Cameron House Hotel will reopen this summer offering 208 beautiful bedrooms including spectacular suites. Home to 115 luxury lodges, a world-class spa with rooftop infinity pool, 18-hole championship golf course, a range of impressive restaurants and bars, a new state-of-the-art Leisure Club, 124 berth marina, and a choice of exhilarating and relaxing outdoor activities.
For meetings and conferences, Cameron House provides a flexible choice of seven function spaces in a truly memorable setting, while our extensive corporate offering also includes a range of team-building and social activities.
The romantic setting of Loch Lomond also makes Cameron House the perfect place for spectacular weddings. We can tailor bespoke wedding for guests, from intimate celebrations and larger events for up to 400 guests, or anything in between.
Add all the above together, and we have something very special; all that’s missing could be you.
THE ROLE – SHOP ASSISTANT
Based in the heart of the main house and Reporting to the Wee Shop Manager, you will be responsible for assisting in The Wee Shop at Cameron House. The scope of your role is to deliver exceptional guest service in this small retail area which sells a variety of locally sourced luxury Scottish goods and Cameron House souvenirs.
Key things you will be responsible for:
- Completion of opening and closedown checklists
- Maintaining the cleanliness and presentation of the Wee Shop
- Creating eye catching retail displays
- Providing a warm welcome
- Anticipating guest needs and making suggestions
- Selling through exceptional product and resort knowledge
- Processing transactions, and gift wrapping purchases
- Handling, resolve and follow up of guest queries or feedback
- Deliveries, storage and control of stock
- Recording of breakages and wastage
- Minimising loss by effective capture of revenue
- Assisting your manager with regular stock takes and audits
- Requisitions and ordering of stock
- End of day cash ups and banking
WHO WE ARE LOOKING FOR
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- National 5 qualification in English and Maths, or equivalent qualification
- Previous experience in a retail or customer service environment
- Ability to quickly build excellent working relationships, with a flexible approach to work
- Excellent communication and interpersonal skills
- Creativity and attention to detail
- Competent IT skills with knowledge of Office software and the ability to use technology (we use multiple systems including ResortSuite)
WHAT’S IN IT FOR YOU?
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect:
- Pension scheme
- Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays, rising with long service
- Free Leisure Club Membership, with friends and family discounts.
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
- Supplier and local business discounts
- Free parking
And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Join The Team
Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.
Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.
